Prayer Online

Privacy

We understand that prayers are personal, and may contain sensitive information which you would prefer to keep private. We’d like to explain what we do with the information you provide, so that you can make an informed decision about whether to use our service.

Your name and email address

Your name helps our volunteers distinguish you from other people requesting prayer. It helps them to think of you as individual and real.

If you wish, you can provide your email address, which we use to let you know that we have prayed for you, and send you encouragement.

We use your name and email address to find any prayer requests you submitted earlier (using the same details) and make them available to the volunteer who is praying for you. Your prayer history helps the volunteer understand more about you, enabling them to offer a more specific prayer.

We do not use your name and email address for any purpose other than those just described. We will not send you email of a promotional nature. We do not send your name and email address to any third party.

The text of your prayer request

The text of your prayer request is made available to our volunteers when they are logged into Prayer Online. Our volunteers are all either employed by, or working in a voluntary capacity with, Adventist Media at 150 Fox Valley Road, Wahroonga NSW 2076, Australia. Our volunteers are trained to keep your prayer request confidential.

We use Google’s Natural Language service to help us identify the topic of your prayer, in order to provide you with helpful information instantly. The text of your prayer is sent securely and anonymously to Google during this process. Google stores the text for a short time while it performs analysis, then the text is deleted. Google does not use the text for any other purpose.

Your device IP address

Your device IP address may be recorded as part of routine activity logging and change tracking procedures. We may use this information to perform forensic analysis following a security-related incident.

Hosting

Prayer Online is hosted with Heroku, a retail cloud hosting provider with a commitment to trust and security. Data is encrypted at rest.

Access to your information

Please contact us if you would like to access personal information we hold about you. We will give you access unless we are allowed or required by law to refuse it. We may ask you to pay our reasonable costs of providing access.

We will take reasonable steps to keep your personal information secure, accurate, complete and up-to-date. If we no longer require your personal information, or if you request us to remove it, we will take reasonable steps to destroy or de-identify it.

Contacting us

Please contact us with any queries, requests or issues relating to privacy.